1. Refund Approach
We do not ordinarily offer cash refunds for change-of-mind purchases. Where a request qualifies under our Return & Exchange Policy, customers may receive an exchange or an online credit voucher, subject to approval. Any rights to a refund under applicable law remain unaffected.
2. Request Period
Eligible exchange or store-credit requests should be submitted within 7 days of delivery. Provide the order number, item details and photographs when reporting a defect or incorrect shipment.
3. Shipping Charges
- Non-defective items: Customers pay the shipping costs in both directions for an approved exchange.
- Defective or incorrect items: We cover reasonable shipping costs for verified issues.
4. Excluded Items
Sale and discounted items, stitched or altered products, and separately purchased matching accessories (such as trousers or dupattas) are generally excluded from change-of-mind returns or exchanges. This does not remove remedies required by applicable law for faulty or incorrect products.
5. Store Credit
After approval and any required item inspection, an online credit voucher may be issued for the eligible value. Our team will explain how to redeem the voucher.
6. Order Cancelled by Us
If we cancel a prepaid order before fulfillment, we will contact the customer to arrange an appropriate payment resolution, including any refund required by law.
7. Policy Updates
We may revise these terms from time to time, subject to applicable law.
8. Contact
For assistance, contact our customer service team, WhatsApp 0324 3580115, or email idealstartailor@gmail.com.