We want customers to receive the correct products in good condition. Please review these terms before placing an order.
1. Seven-Day Exchange Window
Eligible products may be submitted for an exchange request within 7 days after delivery. Contact our team before returning any item. Where an in-person return is arranged, please visit only a location confirmed by our team.
2. Conditions for Exchange
Items must be unused, unwashed, unworn, in saleable condition, with original price tags and proof of purchase. Products that have been stitched, altered, washed, dried, discoloured, damaged or improperly handled are not eligible for exchange.
3. Items Not Eligible
- Sale, clearance and discounted items, except where applicable consumer law requires a remedy for defects or incorrect supply.
- Custom-stitched or altered garments, except where applicable law requires a remedy.
- Separately purchased matching add-ons or accessories, such as trousers or dupattas, unless defective or supplied incorrectly.
4. Colour and Texture Differences
Colours and textures may appear slightly different due to screen settings, lighting and photography. Minor visual differences alone are not normally grounds for exchange.
5. Defective or Incorrect Products
If you receive a defective or incorrect product, contact us promptly with your order number and clear photographs. We will review the issue and advise whether an exchange or other legally required remedy applies.
6. Shipping Costs for Exchanges
For approved exchanges of non-defective items, the customer bears shipping costs in both directions. For verified defective or incorrectly delivered items, Zahra Signature covers reasonable return and replacement shipping costs.
7. Store Credit and Cash Refunds
For approved eligible returns, we may offer an exchange or an online store-credit voucher of equal eligible value. We do not ordinarily provide cash refunds for change-of-mind returns. This does not limit any refund or other rights required by applicable law.
8. Policy Changes
We may update this policy from time to time. The terms applicable to an order will be assessed with reference to the order date and applicable law.
9. Contact
For assistance, contact our customer service team, WhatsApp 0324 3580115, or email idealstartailor@gmail.com.